Terms of Use (EULA)

1. Agreement

These Terms of Use ("Terms") govern your use of the CapsuleChat mobile application and website (together, the "service"). By creating an account or using the service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the app.

2. Eligibility and your account

You must be at least 18 years old to use CapsuleChat. We ask for your date of birth at sign-up and refuse to create an account for anyone younger. You are responsible for your account credentials and for everything done through your account. Provide accurate information and keep it up to date.

3. Your content

You keep ownership of the messages, photos, and videos you seal into capsules. You grant us the limited license needed to store that content, deliver and show it to the friends you sent it to, and screen and moderate it as described in the Privacy Policy. We use it only for these purposes.

4. Community rules (zero tolerance)

CapsuleChat contains user-generated content. There is no tolerance for objectionable content or abusive users, including:

• harassment, threats, or hate speech targeting anyone;
• sexual content involving minors, or sexually exploitative content of any kind;
• content that promotes violence, self-harm, or illegal activity;
• impersonation, spam, or fraudulent schemes;
• misusing anonymity to abuse others.

Reporting and blocking: you can report any capsule, message, or profile and block any user from inside the app. We review every report and act on it within 24 hours, including removing the content and terminating the offending account.

Automated screening: photos you upload are screened automatically before they are shown, and text you send is screened automatically and removed if it breaks these rules. Flagged content is removed or hidden and may be reviewed by a moderator.

Your controls: you can remove any capsule or message you received from your inbox, and withdraw a capsule you sent for as long as it has not been opened.

To report inappropriate activity you can also email support@capsule-chat.com.

5. Copyright complaints

Do not upload content that infringes copyright or other intellectual-property rights. A rights holder may send a notice identifying the protected work, the allegedly infringing material and its location, contact details, a good-faith statement, an accuracy and authority statement under penalty of perjury, and a physical or electronic signature to copyright@capsule-chat.com. We may remove material and terminate repeat infringers. A formal United States DMCA designation, if applicable, is effective only after the service operator registers its agent with the U.S. Copyright Office; this email alone is not a representation that registration is complete.

6. Purchases, keys, and Premium

Capsule Keys, Anonymous Openers, and the CapsuleChat Premium subscription are sold through the Apple App Store or Google Play; payment is charged to your store account under the store's terms.

• Keys and Openers are consumable virtual items: they have no monetary value, cannot be transferred or exchanged for money, and are consumed when used.
• Premium is an auto-renewing monthly subscription. Payment is charged to your Apple ID when you confirm the purchase. The subscription renews automatically unless you cancel it at least 24 hours before the end of the current period, and your account is charged for the renewal within the 24 hours before the current period ends. You can manage or cancel it in your App Store account settings. Cancelling stops the next renewal; Premium stays on until the end of the period you already paid for.
• If you subscribed through Google Play, payment is charged to your Google Play account, and you manage or cancel the subscription in Google Play under Google’s terms.
• Cancelling does not automatically refund the current paid period. Refund eligibility and processing are handled by Apple or Google under their policies and applicable law.
• Unused virtual items and remaining subscription time are forfeited if you delete your account or we terminate it for violating these Terms.

7. What you may not do

Do not attempt to open capsules before their unlock conditions are met, probe or overload our systems, scrape data, spoof your location to defeat location locks, resell any part of the service, or use the app for anything unlawful.

8. Termination and appeals

You can stop using CapsuleChat and delete your account at any time from the in-app menu. We may suspend or terminate accounts that violate these Terms, harm other users, or abuse the service. If you believe we got a decision wrong, write to support@capsule-chat.com.

9. Service and marketing messages

We may send transactional messages needed for your account, security, purchases, and requested features. Marketing email, if introduced, will identify the sender, provide a working unsubscribe method, and honor opt-outs as required by law. You cannot opt out of essential security or account-service messages while keeping the related service.

10. Disclaimers

The app is provided "as is". We work hard to deliver capsules at the right time and place, but we cannot guarantee uninterrupted, error-free operation, and we are not liable for indirect or consequential damages to the extent permitted by law. Nothing in these Terms limits liability that cannot be limited by law.

11. Changes

We may update these Terms as the app evolves. Material changes are announced in the app, and you will be asked to agree to the updated Terms before continuing; continuing to use CapsuleChat after a change means you accept them.

12. Contact

Questions about these Terms, or need help with your account? Email support@capsule-chat.com. You can also report inappropriate activity there.

Questions about your personal data? See the Privacy Policy or email privacy@capsule-chat.com.